Subprocessors
List version: 2026-09-30. This page is the current list of TAPP subprocessors referenced in Exhibit C, Section C-7(c) of the Master Platform Services Agreement.
A subprocessor is a third party engaged by TAPP that processes, stores, or otherwise accesses Customer Data or User Account Data in connection with the Platform Services. Vendors whose services do not involve access to Customer Data or User Account Data (billing, accounting, customer-relationship, and marketing tools operating only on TAPP’s own business records) are not subprocessors and are not listed here.
This list names the subprocessors TAPP uses or may engage. Not every listed subprocessor is in use for every customer or at all times. Listing a vendor in advance means it is approved under a customer’s agreement as of that customer’s Order Effective Date, rather than through the post-signing change-notice process.
Customer Data is stored and processed in data-center regions located in the United States. TAPP does not transfer Customer Data outside the United States.
Current subprocessors
| Subprocessor | Function | Processing location | Listed since |
|---|---|---|---|
| Amazon Web Services, Inc. | Cloud hosting and storage; alert and notification delivery (email/SMS/voice) (Provider tenant) | United States (us-east-2 (Ohio)) | 2026-09-16 |
| Clerk, Inc. | Identity and access management (User authentication; User Account Data) | United States | 2026-09-16 |
| Vercel, Inc. | Web application hosting | United States | 2026-09-16 |
| Timescale, Inc. (Tiger Cloud) | Managed time-series database hosting | United States (AWS, Ohio) | 2026-09-16 |
| Grafana Labs | Platform performance and security monitoring (metrics and logs; no Customer Data values) | United States | 2026-09-16 |
| Microsoft Corporation | Business productivity and email (Microsoft 365) – support, security, and privacy mailboxes holding User Account Data and support correspondence | United States | 2026-09-16 |
| Zendesk, Inc. | Customer support ticketing (support correspondence and User Account Data) | United States | 2026-09-16 |
Changes to this list
TAPP updates this page at least thirty (30) days before authorizing a new or replacement subprocessor to access Customer Data or User Account Data, and notifies each customer’s designated administrator by email. Additional contacts can subscribe to those notices:
Subscribe to subprocessor updates — sends an email to support@tappanalytics.com with the subject “Subscribe: subprocessor updates”; reply from the address that should receive notices.
Questions about a subprocessor, or an objection under Section C-7(e), should be sent through the notice channel named in your agreement. General questions: support@tappanalytics.com.